Refund policy

We have a 7-day exchange policy, which means you have 7 days after receiving your item to request an exchange. There are no refunds - only exchanges.

To be eligible for an exchange, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start an exchange, you can contact us at info@sophisticatedsneakers.com. Please note that exchanges will need to be sent to the following address:
Sophisticated Sneakers Exchange Department
14006 Riverside Dr
Suite 230
Sherman Oaks, CA 91423 

If your exchange is accepted, we’ll send you a return shipping label and instructions on how and where to send your package. Items returned to us without first requesting an exchange will not be accepted.

You can always contact us for any exchange questions at info@sophisticatedsneakers.com.

Damages and Issues
Please inspect your order upon receiving it, and contact us immediately if the item is defective or damaged, or if you received the wrong item, so we can evaluate the issue and correct it.

Exceptions/Non-exchangeable Items
Certain items, such as preorders or personalized items, cannot be exchanged. We also do not accept exchanges for clothing, apparel, or accessories. Please contact us if you have questions or concerns about your item.

Unfortunately, we cannot accept returns on gift cards.

Exchanges
We will notify you once we’ve received and inspected your exchange and inform you if it was approved or not. If approved, you’ll be automatically issued a Sophisticated Sneakers gift card with a balance equivalent to your purchase price (taxes, shipping, and all other fees applied at checkout will not be included). Your newly issued gift card will appear in your email. If not approved, your exchange will be shipped back to the same address from which it was ordered.